Royaltrans Seat Reservation System Expanded

PT Transportasi Jakarta continues to develop its premium Royaltrans service by expanding the implementation of the seat booking system.

services that are adaptive and oriented

The development of this service is a response to the high public interest in Royaltrans, especially for daily trips with an efficient point-to-point concept and minimal transit.

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This step is also part of Transjakarta's digital transformation through the TJ:Transjakarta application.

Previously, the seat booking feature had been implemented on three Royaltrans routes, namely S12 (BSD Terminal – Fatmawati), S31 (Bintaro Exchange – Fatmawati), and S14 (Summarecon Serpong – MRT Lebak Bulus).

Transjakarta's Head of Public Relations and CSR, Ayu Wardhani, said the initial implementation showed high customer interest and increased satisfaction, especially in terms of seating certainty.

She added that reservations for departures starting April 15, 2026, can be made starting April 8, 2026.

"Through the TJ:Transjakarta application, customers can make ticket reservations up to 7 days before departure starting at 12 PM, thus enabling more mature travel planning and ensuring the availability of seats according to their needs," she said, Thursday (4/9).

Ayu explained that the implementation of this seat booking system offers various benefits, including guaranteed seating, reduced waiting and queue times, and a more orderly and measured journey. Furthermore, customers can access real-time information regarding schedules, boarding and disembarkation points, and seat availability.

"Transjakarta will continue to develop digital-based services that are adaptive and oriented towards customer experience," she explained.

In its implementation, Transjakarta has established several service provisions, including personal tickets valid for the selected schedule, early arrival for check-in, and cancellation and refund policies. Complete information can be accessed through the TJ:Transjakarta app.

"Transjakarta is committed to continuing to provide public transportation services that are modern, integrated, and oriented towards customer needs," she stated.

The following is an expansion of Royaltrans service routes that implement a seat booking system:

• Cinere – Kuningan (D31)

• Cinere – Bundaran Senayan (D32)

• Summarecon Bekasi – Blok M (B13)

• Summarecon Bekasi – Kuningan (B14)

• Cibubur – Kuningan (6P)

• Cibubur – Blok M (1K)

• Cibubur – Balai Kota (1T).